Order Processing
All orders placed on www.ishjathreads.com are processed within 1–3 business days (excluding weekends and public holidays). During peak seasons, sales, or promotional periods, processing times may be slightly extended.
Once your order is dispatched, you will receive a confirmation message/email containing tracking details (where applicable).
Domestic Shipping (Within Pakistan)
- Estimated delivery time: 2–5 business days after dispatch.
- Shipping charges: Calculated at checkout or offered free on orders above a specified amount (if applicable).
- Cash on Delivery (COD) may be available depending on location.
Delivery timelines may vary due to weather conditions, courier delays, or unforeseen circumstances.
International Shipping
- Estimated delivery time: 5–10 business days after dispatch (may vary by destination country).
- International shipping charges are calculated at checkout based on weight and destination.
- Customers are responsible for any customs duties, taxes, or import charges imposed by their country.
Ishja Threads is not responsible for delays caused by customs clearance procedures.
Order Tracking
Once your order has been shipped, tracking information will be shared via email or SMS. If you do not receive tracking details within the processing timeframe, please contact our customer support team.
Incorrect Address
Customers are responsible for providing accurate shipping information. Ishja Threads is not liable for delays or non-delivery resulting from incorrect or incomplete addresses.
Lost or Damaged Shipments
If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery with photographic evidence (if damaged). We will coordinate with the courier service to investigate and resolve the issue.