At Ishja Threads, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review the policy below.
Eligibility for Returns
You may request a return or exchange within 7 days of receiving your order, provided that:
- The item is unused, unwashed, and in original condition.
- All tags and packaging are intact.
- The item is not from a clearance or sale category (if applicable).
- The item is not customized or made-to-order (if applicable).
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
- Sale or discounted items (unless defective)
- Customized or stitched orders
- Accessories or innerwear (for hygiene reasons)
Return Process
- Contact our customer support within 7 days of delivery.
- Provide your order number and reason for return.
- Share clear images (if the item is defective or incorrect).
- Once approved, you will receive return instructions.
Customers may be responsible for return shipping costs unless the item received was damaged or incorrect.
Refund Policy
- Refunds will be processed once the returned item has been received and inspected.
- Approved refunds will be issued via the original payment method (bank transfer, card reversal, etc.).
- Processing time: 7–10 business days after approval.
- Shipping charges are non-refundable unless the return is due to our error.
Exchange Policy
If you wish to exchange an item (size or design), it is subject to product availability. If the requested item is unavailable, you may choose:
- Store credit, or
- Refund (as per eligibility criteria).
Late or Missing Refunds
If you have not received your refund within the stated timeframe:
- Check with your bank or payment provider.
- Contact your card issuer (processing delays may occur).
- If the issue persists, contact our support team for assistance.
Contact Information
For shipping, return, or refund inquiries, please contact:
Email: support@ishjathreads.com (replace with your official email)
Website: www.ishjathreads.com